Privacy policy

Last updated: October 10, 2026

Who we are

Spike Easy LLC operates this website and the Spike Easy Beach Volleyball Academy. In this policy, “we,” “us” and “our” mean Spike Easy LLC. This policy explains how we handle information from website visitors, people who contact us, and customers who book classes or purchase merchandise when the shop is available.

For privacy questions or requests, email hello@spike-easy.com or use our contact form. Our business mailing address is 350 Sansome Street, Suite 820 PMB 1122, 94104 San Francisco, CA.

Information we collect and why

We receive information you provide, information generated when you use the website, and updates from the providers that process your bookings, payments and orders.

• Inquiries: Your name, email, optional phone number, selected topic and the answers you provide. These can include playing level, availability, coaching experience or event requirements. We use them to respond and arrange the service you ask about.
• Bookings and waitlists: Customer and participant details, selected courses or sessions, number of places, booking references, waiver acceptance, notes and payment status. We use these to manage registrations, waitlists, class communications and booking support. A booking for a child can also include age and guardian information. If you enter a valid email address in checkout and close it without booking, our team receives the name, email address and phone number you entered, the class and the time in Slack so we can follow up.
• Shop orders, when available: Contact and delivery details, selected products, quantities, shipping quotes, payment references and shipment status. We use these to calculate shipping, process payments, arrange fulfillment and provide order support.
• Email preferences: Your email address, name, marketing choice and whether you contacted us, booked with the Academy or purchased from the shop. We use these records to manage communications and honor unsubscribes.
• Website activity: IP address, browser and device information, cookie identifiers, referral and campaign information, page views, interactions and error reports. We use these to operate and protect the site, understand visits and bookings, and measure advertising when enabled. Analytics can estimate an approximate location from an IP address.

Payment card details are entered into the payment provider’s secure fields or hosted checkout. Our website receives payment references and status rather than your full card number or security code. Please do not put payment card details or unnecessary sensitive information in inquiry forms or booking notes.

Who receives information

We use Cloudflare for hosting and spam protection, Slack for inquiry delivery and internal booking notifications, FullClass for bookings and waitlists, Resend for contact records and email, and PostHog for analytics and error monitoring. When the shop is available, Stripe processes payments, Printful fulfills orders, and Google Maps Platform can suggest and validate shipping addresses. Stripe can also process class payments when enabled in FullClass.

When advertising measurement is enabled, Meta and Google receive the information described in the service details below, subject to your ad-sharing choice. Advertising providers may use identifiers and activity across websites for their own advertising purposes. This can constitute “sale” or “sharing” under applicable privacy laws even without an exchange of money. Use Your Privacy Choices to opt out.

We may also disclose information when required by law, to respond to valid legal process, or as necessary to protect people, prevent fraud and resolve disputes. Providers may process information in the United States and other countries, where privacy laws can differ. The service details below explain the information involved in each website integration.

Email and marketing choices

The email-marketing checkbox on our inquiry forms and shop checkout is optional and starts unchecked. Academy bookings use the marketing preference recorded in FullClass. We store contact records in Resend whether or not you choose marketing emails, together with your preference; keeping a contact record does not itself subscribe you to marketing or override an existing unsubscribe.

You can unsubscribe using the link in a marketing email or contact us at hello@spike-easy.com. Messages needed to answer your inquiry or manage a booking, payment or shipment are separate from marketing emails.

Cookies, analytics and advertising choices

The website uses cookies and browser storage to remember privacy choices, preserve checkout information and measure website use. The storage list below explains their contents and the lifetimes controlled by this website.

Choose Do Not Sell or Share My Personal Information in the privacy banner, reopen Cookie Settings in the footer, or visit Your Privacy Choices to turn off our Meta and Google advertising measurement. When those integrations are enabled, they can run before you make a choice unless your browser sends Global Privacy Control or already has an opt-out saved.

We honor Global Privacy Control (GPC) by keeping advertising integrations and session recording off. It takes priority over Accept All. The older Do Not Track browser setting does not control our tracking. Your saved cookie choice applies to that browser; use the setting on each browser or device you use. Clearing cookies can remove the saved choice.

PostHog analytics remains active when available, including after an advertising opt-out or GPC signal. It measures visits, interactions and conversions and reports errors. Session recording is separate and starts only after you choose Accept All in the privacy banner. It records page interactions to help us improve the site, with input fields masked and inquiry, waitlist, checkout and confirmation areas excluded. Acceptance of an older banner that did not mention recording does not enable it.

To withdraw permission, open Cookie Settings in the footer and choose Do Not Sell or Share My Personal Information. This stops session recording and opts out of advertising sharing. It does not delete recordings already collected with your permission; contact us to request deletion. Hosting, fraud protection, inquiry delivery, contact storage, bookings and payments continue to work.

You can use your browser’s controls to block or clear cookies and other site data. Doing so can remove saved checkout details and preferences or affect website functionality.

How long information is kept

Retention depends on the record and its purpose, including responding to an inquiry, providing a booked class, fulfilling an order, maintaining waiver and transaction records, honoring communication preferences and resolving disputes or legal obligations. There is no single automatic deletion period for all information held in Slack, Resend, FullClass, payment services and analytics. Their account settings and the type of record also affect retention. Contact us to ask about a particular record or request deletion.

Some website records have automatic limits. Our unpaid merchandise order-processing records are scheduled for deletion seven days after checkout starts. Fulfilled or canceled order records are scheduled for deletion 90 days after payment; unresolved orders remain until resolved. These limits apply to our order-processing store, not automatically to separate payment, fulfillment or email records. Saved booking contact details last for the tab’s browsing session. After you choose Accept All, checkout also uses them on that browser for up to 30 days; the local-storage record remains until replaced, cleared, or removed by checkout after you opt out or while your browser sends GPC. Other browser-storage periods are listed below.

Unsubscribing stops marketing; it does not automatically delete booking, order or inquiry records. A suppression record can remain so an unsubscribe is honored.

Children and guardian information

Our inquiry and booking forms are intended to be completed by adults. The Kids’ Classes inquiry asks for the adult’s contact details and interests. When registering a child for a class, the booking flow can collect the child’s name and age, guardian name and email, and guardian or waiver acceptance. These details are used to manage participation and the related booking.

If you believe a child submitted personal information directly, or you want to review or request deletion of information you supplied about a child, contact hello@spike-easy.com. Please avoid including unnecessary information about children in free-text messages.

Your requests and rights

You can contact us to ask about personal information we hold, request a copy or correction, or request deletion. Depending on where you live and which laws apply, you may have rights to access, correct or delete information, obtain a portable copy, opt out of sale or sharing, or limit certain uses of sensitive information. We handle requests under applicable law and will not discriminate against you for exercising an applicable privacy right.

Send requests to hello@spike-easy.com or our contact form. Tell us what you are requesting and which email address you used with us. We may need to verify your identity or, if someone acts for you, their authority before releasing or changing records. Do not send identity documents unless we ask for them. An ad-sharing opt-out through the banner or GPC does not require an account.

Some information may need to be retained to complete a service, comply with law, prevent fraud or handle a legal claim. Where a request is limited or declined, we will explain the reason as required by applicable law. You may also raise concerns with your relevant privacy regulator.

Security and other websites

The website uses HTTPS, server-side credentials for private integrations, and signature checks on supported payment and booking callbacks. No transmission or storage system is completely secure. Links to other websites, including social media and customer portals, lead to services whose own privacy notices and practices apply.

Changes to this policy

We will post updates on this page and change the date above. If a change requires additional notice or consent under applicable law, we will provide it. For questions about this policy, contact Spike Easy LLC at hello@spike-easy.com.