Refunds & cancellations

Last updated: October 7, 2026

Cancellations, rescheduling and transfers

Once purchased, bookings are final. Customers cannot cancel, reschedule or transfer a booking to another person. Missed sessions, late arrivals and no-shows do not qualify for a refund, credit or replacement session, except where required by applicable law.

Weather, closures and makeup lessons

Spike Easy may postpone or reschedule sessions because of unsafe weather, facility closures or other unforeseen circumstances affecting delivery.

Beach volleyball is an outdoor activity. Wind, temperature changes and light rain do not ordinarily cause cancellation. Participants should dress appropriately.

We will make reasonable efforts to arrange makeup lessons, normally at the end of the booking cycle. Makeup lessons depend on availability and may be delivered by a different coach. A participant’s inability to attend a scheduled makeup lesson does not qualify for a refund or credit, except where required by applicable law.

If Spike Easy cannot provide a makeup lesson for a canceled session, we will issue either a proportionate refund or gift credit for that session. Spike Easy chooses the remedy, except where applicable law requires a monetary refund or gives the customer a choice.

Merchandise, when the shop is available

Review the product, size, delivery address and order total before paying. Our merchandise is made to order and fulfilled by Printful. We do not offer discretionary returns or exchanges for a change of mind or an incorrectly selected size or color.

For damaged, defective, misprinted or missing items, contact hello@spike-easy.com promptly with your order number, a description of the problem and photographs where applicable. We will coordinate the claim with Printful. Please do not return merchandise without instructions.

Printful requires quality claims within 30 days of delivery and lost-package claims within 30 days of the estimated delivery date. Contact us as soon as you discover a problem so we can submit the claim in time. These supplier claim deadlines do not limit your rights under applicable law.

Your legal rights

Nothing in this policy excludes cancellation, refund or other consumer rights that cannot legally be excluded.

Questions

Contact hello@spike-easy.com with questions about your booking, order or this policy. Our Terms and Conditions contain the terms for bookings and purchases with Spike Easy LLC.